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Список обращений

Array
(
    [SESS_AUTH] => Array
        (
            [POLICY] => Array
                (
                    [SESSION_TIMEOUT] => 24
                    [SESSION_IP_MASK] => 0.0.0.0
                    [MAX_STORE_NUM] => 10
                    [STORE_IP_MASK] => 0.0.0.0
                    [STORE_TIMEOUT] => 525600
                    [CHECKWORD_TIMEOUT] => 525600
                    [PASSWORD_LENGTH] => 6
                    [PASSWORD_UPPERCASE] => N
                    [PASSWORD_LOWERCASE] => N
                    [PASSWORD_DIGITS] => N
                    [PASSWORD_PUNCTUATION] => N
                    [LOGIN_ATTEMPTS] => 0
                    [BLOCK_LOGIN_ATTEMPTS] => 0
                    [BLOCK_TIME] => 0
                    [PASSWORD_REQUIREMENTS] => Пароль должен быть не менее 6 символов длиной.
                )

            [AUTHORIZED] => Y
            [USER_ID] => 682
            [LOGIN] => pr-mostra@mail.ru
            [LOGIN_COOKIES] => pr-mostra@mail.ru
            [EMAIL] => pr-mostra@mail.ru
            [PASSWORD_HASH] => wYdMxxGzb2890c23acd6f7056c97c04ec23ef739
            [TITLE] => 
            [NAME] => Сергей Рыжкин
            [FIRST_NAME] => Сергей
            [SECOND_NAME] => 
            [LAST_NAME] => Рыжкин
            [PERSONAL_PHOTO] => 
            [PERSONAL_GENDER] => 
            [PERSONAL_WWW] => 
            [EXTERNAL_AUTH_ID] => 
            [XML_ID] => 
            [ADMIN] => 
            [AUTO_TIME_ZONE] => 
            [TIME_ZONE] => 
            [TIME_ZONE_OFFSET] => 0
            [APPLICATION_ID] => 
            [BX_USER_ID] => 0e3a73af95ceef43b46fa788ddfafa55
            [GROUPS] => Array
                (
                    [0] => 2
                )

            [CONTROLLER_ADMIN] => 
            [SESSION_HASH] => 8f69c9dea78fbad0d1069d06a82e3bc3
            [STORED_AUTH_ID] => 84702
        )

    [SESS_IP] => 46.188.122.98
    [SESS_TIME] => 1580224382
    [BX_SESSION_SIGN] => dbc22003bbf1dfa948037d1cbb832e03
    [fixed_session_id] => e35549a5b1687bec5db752b8a5beb966
    [VOTE] => Array
        (
            [VOTES] => Array
                (
                )

        )

    [referer1] => 
    [referer2] => 
    [referer3] => 
    [SESS_SEARCHER_ID] => 0
    [SESS_COUNTRY_ID] => RU
    [SESS_CITY_ID] => 206275
    [SESS_ADV_ID] => 0
    [SESS_LAST_ADV_ID] => 13
    [SESS_GUEST_NEW] => N
    [SESS_GUEST_ID] => 10175469
    [SESS_GUEST_FAVORITES] => N
    [SESS_LAST_USER_ID] => 682
    [SESS_LAST] => Y
    [SESS_SESSION_ID] => 10479998
    [SESS_LAST_DIR_ID] => 12404437
    [SESS_LAST_PAGE_ID] => 12404438
    [SESS_HTTP_REFERER] => https://www.acrit-studio.ru/support/
    [SESS_LAST_PROTOCOL] => https://
    [SESS_LAST_PORT] => 443
    [SESS_LAST_HOST] => www.acrit-studio.ru
    [SESS_LAST_URI] => https://www.acrit-studio.ru/support/
    [SESS_LAST_PAGE] => https://www.acrit-studio.ru/support/
    [SESS_LAST_DIR] => https://www.acrit-studio.ru/support/
    [BITRIX_CONVERSION_CONTEXT_a1] => Array
        (
            [ID] => 2
            [EXPIRE] => 1580245140
            [UNIQUE] => Array
                (
                    [0] => conversion_visit_day
                )

        )

    [SALE_USER_ID] => 1567059
    [SITE_EMAIL] => admin@acrit.ru
    [UNIQUE_KEY] => 17f15db7d32f70e5374b431e86ec1e68
    [BX_LOGIN_NEED_CAPTCHA_LOGIN] => Array
        (
            [LOGIN] => pr-mostra@mail.ru
            [POLICY_ATTEMPTS] => 0
        )

    [SENDER_SUBSCRIBE_LIST] => Array
        (
            [SUBSCRIPTION] => Array
                (
                    [ID] => 0
                    [EMAIL] => 
                )

            [RUBRIC] => Array
                (
                )

        )

    [LOCAL_REDIRECTS] => Array
        (
            [C] => 1
            [R] => https://www.acrit-studio.ru/support/
        )

    [BX_LOGIN_NEED_CAPTCHA] => 
    [SALE_BASKET_NUM_PRODUCTS] => Array
        (
        )

    [AUTH_ACTIONS_PERFORMED] => Array
        (
        )

    [SESS_OPERATIONS] => Array
        (
            [view_own_profile] => view_own_profile
            [edit_own_profile] => edit_own_profile
            [tm_manage] => tm_manage
            [tm_read_subordinate] => tm_read_subordinate
            [tm_write_subordinate] => tm_write_subordinate
            [tm_read_schedules_all] => tm_read_schedules_all
            [tm_read_shift_plans_all] => tm_read_shift_plans_all
        )

    [AFFILIATE_GROUP_CHECKED_V2] => Y
    [BX_SESSION_COUNTER] => 7
    [BX_SESSION_TERMINATE_TIME] => 1580225822
    [SPREAD_COOKIE] => Array
        (
            [BITRIX_SM_GUEST_ID../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611328382
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_GUEST_ID
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => 10175469
                )

            [BITRIX_SM_LAST_VISIT../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611328382
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_LAST_VISIT
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => 28.01.2020 18:13:02
                )

            [BITRIX_SM_UIDH../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 1
                    [spread:protected] => 1
                    [name:protected] => BITRIX_SM_UIDH
                    [path:protected] => /
                    [secure:protected] => 1
                    [value:protected] => 8f69c9dea78fbad0d1069d06a82e3bc3
                )

            [BITRIX_SM_UIDL../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 1
                    [spread:protected] => 1
                    [name:protected] => BITRIX_SM_UIDL
                    [path:protected] => /
                    [secure:protected] => 1
                    [value:protected] => pr-mostra@mail.ru
                )

            [BITRIX_SM_SALE_UID../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611325600
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_SALE_UID
                    [path:protected] => /
                    [secure:protected] => 1
                    [value:protected] => e433e699413a7fe4f267beaa2060f2c9
                )

            [BITRIX_SM_CC../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611325600
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_CC
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => Y
                )

            [BITRIX_SM_NCC../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_NCC
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => 
                )

            [BITRIX_SM_LOGIN../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1735741600
                    [httpOnly:protected] => 1
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_LOGIN
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => pr-mostra@mail.ru
                )

            [BITRIX_SM_SOUND_LOGIN_PLAYED../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_SOUND_LOGIN_PLAYED
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => Y
                )

        )

    [BX_REDIRECT_TIME] => 1580224382
)

Поиск
ID обращения:
Индикатор
ID
Заголовок
Изменено
Кто изменил Сооб. Статус
2806 Фид Яндекс маркет 28.01.2020 18:13:02 [682] Сергей Рыжкин [10175469] 12 Принято к рассмотрению
2543 Приложение ОК 02.11.2019 00:30:01 auto closing 5 Принято к рассмотрению
2518 Выгрузка в ВК и ОК 22.10.2019 00:25:02 auto closing 3 Успешно решено
2312 Иморт товаров на сайт 02.08.2019 14:54:04 [14693] Михаил Соколов 19 Принято к рассмотрению
2220 Google merch 30.05.2019 23:27:02 auto closing 8 Принято к рассмотрению
2223 яндекс ecommerce google 29.05.2019 23:27:02 auto closing 4 Принято к рассмотрению
1481 Выгрузка в ОК 05.05.2019 09:13:23 [1] Администратор 26 Ожидает ответа
2199 Выгрузка в ВК и ОК 11.05.2019 23:20:02 auto closing 3 Принято к рассмотрению
2156 статус: в наличии 29.04.2019 23:18:02 auto closing 6 Принято к рассмотрению
2176 автоматическая скидка 29.04.2019 23:18:02 auto closing 2 Принято к рассмотрению
1468 Выгрузка яндекс маркет 04.05.2018 19:33:02 auto closing 2 Ожидает ответа
839 в гугле цены на товары показывает без скидки 23.04.2018 19:29:02 auto closing 6 Ожидает ответа
933 Выгружаются товары в mail без учета скидки 27.07.2017 18:54:03 auto closing 11 Ожидает ответа
846 Ошибка в формате XML выгрузка в Merchant Googl 23.05.2017 12:32:30 [682] Сергей Рыжкин [10175469] 2 Ожидает ответа
399 Выгрузка в Google 26.08.2016 18:44:01 auto closing 13 Ожидает ответа
Представление
Название представления:
Колонки списка
Доступные колонки:
Выбранные колонки:
Сортировка по умолчанию
Упорядочить по умолчанию по полю:
Направление сортировки:
Постраничная навигация
Количество записей на странице:
Сохраненный фильтр
Применить сохраненный фильтр:
Название по умолчанию:
Новое название:
Название фильтра
Название:
Поля фильтра
ID обращения:
Индикатор:
Закрыто/открыто:
Заголовок / Текст сообщения:

- последний раз в обращение писал сотрудник техподдержки
- последний раз в обращение писали вы
- обращение закрыто
Array
(
    [SESS_AUTH] => Array
        (
            [POLICY] => Array
                (
                    [SESSION_TIMEOUT] => 24
                    [SESSION_IP_MASK] => 0.0.0.0
                    [MAX_STORE_NUM] => 10
                    [STORE_IP_MASK] => 0.0.0.0
                    [STORE_TIMEOUT] => 525600
                    [CHECKWORD_TIMEOUT] => 525600
                    [PASSWORD_LENGTH] => 6
                    [PASSWORD_UPPERCASE] => N
                    [PASSWORD_LOWERCASE] => N
                    [PASSWORD_DIGITS] => N
                    [PASSWORD_PUNCTUATION] => N
                    [LOGIN_ATTEMPTS] => 0
                    [BLOCK_LOGIN_ATTEMPTS] => 0
                    [BLOCK_TIME] => 0
                    [PASSWORD_REQUIREMENTS] => Пароль должен быть не менее 6 символов длиной.
                )

            [AUTHORIZED] => Y
            [USER_ID] => 682
            [LOGIN] => pr-mostra@mail.ru
            [LOGIN_COOKIES] => pr-mostra@mail.ru
            [EMAIL] => pr-mostra@mail.ru
            [PASSWORD_HASH] => wYdMxxGzb2890c23acd6f7056c97c04ec23ef739
            [TITLE] => 
            [NAME] => Сергей Рыжкин
            [FIRST_NAME] => Сергей
            [SECOND_NAME] => 
            [LAST_NAME] => Рыжкин
            [PERSONAL_PHOTO] => 
            [PERSONAL_GENDER] => 
            [PERSONAL_WWW] => 
            [EXTERNAL_AUTH_ID] => 
            [XML_ID] => 
            [ADMIN] => 
            [AUTO_TIME_ZONE] => 
            [TIME_ZONE] => 
            [TIME_ZONE_OFFSET] => 0
            [APPLICATION_ID] => 
            [BX_USER_ID] => 0e3a73af95ceef43b46fa788ddfafa55
            [GROUPS] => Array
                (
                    [0] => 2
                )

            [CONTROLLER_ADMIN] => 
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            [STORED_AUTH_ID] => 84702
        )

    [SESS_IP] => 46.188.122.98
    [SESS_TIME] => 1580224382
    [BX_SESSION_SIGN] => dbc22003bbf1dfa948037d1cbb832e03
    [fixed_session_id] => e35549a5b1687bec5db752b8a5beb966
    [VOTE] => Array
        (
            [VOTES] => Array
                (
                )

        )

    [referer1] => 
    [referer2] => 
    [referer3] => 
    [SESS_SEARCHER_ID] => 0
    [SESS_COUNTRY_ID] => RU
    [SESS_CITY_ID] => 206275
    [SESS_ADV_ID] => 0
    [SESS_LAST_ADV_ID] => 13
    [SESS_GUEST_NEW] => N
    [SESS_GUEST_ID] => 10175469
    [SESS_GUEST_FAVORITES] => N
    [SESS_LAST_USER_ID] => 682
    [SESS_LAST] => Y
    [SESS_SESSION_ID] => 10479998
    [SESS_LAST_DIR_ID] => 12404437
    [SESS_LAST_PAGE_ID] => 12404438
    [SESS_HTTP_REFERER] => https://www.acrit-studio.ru/support/
    [SESS_LAST_PROTOCOL] => https://
    [SESS_LAST_PORT] => 443
    [SESS_LAST_HOST] => www.acrit-studio.ru
    [SESS_LAST_URI] => https://www.acrit-studio.ru/support/
    [SESS_LAST_PAGE] => https://www.acrit-studio.ru/support/
    [SESS_LAST_DIR] => https://www.acrit-studio.ru/support/
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            [EXPIRE] => 1580245140
            [UNIQUE] => Array
                (
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                )

        )

    [SALE_USER_ID] => 1567059
    [SITE_EMAIL] => admin@acrit.ru
    [UNIQUE_KEY] => 17f15db7d32f70e5374b431e86ec1e68
    [BX_LOGIN_NEED_CAPTCHA_LOGIN] => Array
        (
            [LOGIN] => pr-mostra@mail.ru
            [POLICY_ATTEMPTS] => 0
        )

    [SENDER_SUBSCRIBE_LIST] => Array
        (
            [SUBSCRIPTION] => Array
                (
                    [ID] => 0
                    [EMAIL] => 
                )

            [RUBRIC] => Array
                (
                )

        )

    [LOCAL_REDIRECTS] => Array
        (
            [C] => 1
            [R] => https://www.acrit-studio.ru/support/
        )

    [BX_LOGIN_NEED_CAPTCHA] => 
    [SALE_BASKET_NUM_PRODUCTS] => Array
        (
        )

    [AUTH_ACTIONS_PERFORMED] => Array
        (
        )

    [SESS_OPERATIONS] => Array
        (
            [view_own_profile] => view_own_profile
            [edit_own_profile] => edit_own_profile
            [tm_manage] => tm_manage
            [tm_read_subordinate] => tm_read_subordinate
            [tm_write_subordinate] => tm_write_subordinate
            [tm_read_schedules_all] => tm_read_schedules_all
            [tm_read_shift_plans_all] => tm_read_shift_plans_all
        )

    [AFFILIATE_GROUP_CHECKED_V2] => Y
    [BX_SESSION_COUNTER] => 7
    [BX_SESSION_TERMINATE_TIME] => 1580225822
    [SPREAD_COOKIE] => Array
        (
            [BITRIX_SM_GUEST_ID../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611328382
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_GUEST_ID
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => 10175469
                )

            [BITRIX_SM_LAST_VISIT../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611328382
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_LAST_VISIT
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => 28.01.2020 18:13:02
                )

            [BITRIX_SM_UIDH../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 1
                    [spread:protected] => 1
                    [name:protected] => BITRIX_SM_UIDH
                    [path:protected] => /
                    [secure:protected] => 1
                    [value:protected] => 8f69c9dea78fbad0d1069d06a82e3bc3
                )

            [BITRIX_SM_UIDL../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 1
                    [spread:protected] => 1
                    [name:protected] => BITRIX_SM_UIDL
                    [path:protected] => /
                    [secure:protected] => 1
                    [value:protected] => pr-mostra@mail.ru
                )

            [BITRIX_SM_SALE_UID../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611325600
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_SALE_UID
                    [path:protected] => /
                    [secure:protected] => 1
                    [value:protected] => e433e699413a7fe4f267beaa2060f2c9
                )

            [BITRIX_SM_CC../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1611325600
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_CC
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => Y
                )

            [BITRIX_SM_NCC../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_NCC
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => 
                )

            [BITRIX_SM_LOGIN../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 1735741600
                    [httpOnly:protected] => 1
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_LOGIN
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => pr-mostra@mail.ru
                )

            [BITRIX_SM_SOUND_LOGIN_PLAYED../] => Bitrix\Main\Web\Cookie Object
                (
                    [domain:protected] => 
                    [expires:protected] => 0
                    [httpOnly:protected] => 
                    [spread:protected] => 3
                    [name:protected] => BITRIX_SM_SOUND_LOGIN_PLAYED
                    [path:protected] => /
                    [secure:protected] => 
                    [value:protected] => Y
                )

        )

    [BX_REDIRECT_TIME] => 1580224382
)